Chaitanya Varma Chekuri

Experience

Sunnyvale | August 2019 — Present

Led development of AI-powered customer support platform serving 20K+ monthly users, reducing support ticket volume by 80% and improving customer satisfaction scores by 20%.
Architected multi-agent chatbot system using AWS Bedrock (Claude/Nova models) with custom orchestration layer, achieving 60% autonomous resolution rate across 10+ customer workflows.
Built LLM-powered real-time debugging assistant integrated with internal ticketing systems, reducing mean time to resolution from 8 hours to 2 hours across 200+ daily incidents.
Designed and deployed 8 production microservices using Node.js and AWS Lambda, handling 300M+ monthly requests with p99 latency under 200ms and 99.95% uptime.
Led cross-functional team of 5 engineers through full SDLC, establishing CI/CD pipelines that increased deployment frequency from weekly to daily releases.
Mentored 15+ engineers on AI integration patterns through technical workshops, resulting in 4 additional AI-powered features shipped by team within 6 months that increased overall developer velocity by 120%.

Minneapolis | May 2018 — August 2019

Architected microservices platform serving 2M+ daily requests across 5 core services, reducing p99 latency by 35% (from 450ms to 290ms) and achieving 99.9% uptime using service discovery, circuit breaker patterns, and API gateway.
Built mobile service management platform (Angular) enabling real-time customer verification and service provider onboarding for 500+ store associates across 1,200+ Best Buy locations, processing 15K+ daily transactions.
Implemented Spring Cloud Config Server for centralized configuration management across 12 microservices, reducing deployment time by 50% and eliminating 15+ configuration-related production incidents.
Established circuit breaker patterns and service mesh architecture, preventing cascading failures during peak traffic events (Black Friday: 8x normal load) and improving system resilience metrics by 60%.

Minneapolis | October 2017 — May 2018

Orchestrated enterprise-scale data migration of 10M+ training document records from legacy Oracle systems using Spring Batch, reducing processing time by 60% and eliminating 800+ hours of annual manual data entry across 5K+ users.
Developed Angular-based learning management platform supporting 5K+ internal users with course tracking, certification management, and compliance reporting, improving training completion rates from 65% to 90%.
Implemented OAuth 2.0 authentication layer across 6 microservices, securing API access for 50+ client applications while maintaining SSO compatibility and reducing security audit findings by 85%.

Fort Lauderdale | December 2016 — September 2017

Architected configurable Angular framework enabling business users to generate custom web forms through JSON configuration, eliminating 120+ developer hours per quarter and reducing time-to-market for new compliance forms from 6 weeks to 3 days.
Implemented responsive design system supporting seamless multi-device experience, enabling business analysts to complete mobile risk assessments in the field and eliminating dependency on desktop-only workflows.
Established agile development practices and sprint ceremonies, improving team velocity by 40% and reducing production bug escape rate from 18% to 4% through enhanced QA processes and automated testing.

Bangalore | August 2012 — December 2016

Architected and delivered enterprise risk assessment platform for consumer lending, processing credit evaluations for 80+ financial institutions and supporting $3B+ in annual financial transactions across global markets.
Led technical modernization initiative introducing Angular framework and RESTful services to legacy Java Struts application, reducing page load times by 65% and improving user satisfaction scores from 5.8 to 8.6/10 (based on quarterly surveys).
Mentored team of 6 junior developers on Java EE patterns, Spring Framework, and Angular development through weekly code reviews and technical workshops, with 4 mentees promoted to senior roles within 18 months.
Collaborated with business analysts to translate complex risk assessment requirements into technical specifications, delivering 15+ features across 8 quarterly releases with 95% on-time delivery rate.