Chaitanya Varma Chekuri

Sunnyvale | August 2019 — Present

Led development of AI-powered customer support platform serving 2K+ monthly users, reducing support ticket volume by 80% and improving customer satisfaction scores by 20 points.
Architected multi-agent chatbot system using AWS Bedrock (Claude/Nova models) with custom orchestration layer, achieving 60% autonomous resolution rate across 10+ customer workflows.
Built real-time debugging assistant integrated with internal ticketing systems, reducing mean time to resolution from 8 hours to 2 hours across 200+ daily incidents.
Designed and deployed 8 production microservices using Node.js and AWS Lambda, handling 300M+ monthly requests with p99 latency under 200ms and 99.95% uptime.
Led cross-functional team of 5 engineers through full SDLC, establishing CI/CD pipelines that increased deployment frequency from weekly to daily releases.
Mentored 15+ engineers on AI integration patterns through technical workshops, resulting in 4 additional AI-powered features shipped within 6 months.

Minneapolis | May 2018 — August 2019

Architected microservices platform serving 2M+ daily requests across 5 core services, reducing P99 latency by 35% and achieving 99.9% uptime.
Built mobile service management platform (Angular) for real-time customer verification and service provider onboarding across 1,200+ Best Buy locations, processing 15K+ daily transactions.
Implemented Spring Cloud Config Server for centralized configuration management across 12 microservices, reducing deployment time by 50%.
Established circuit breaker patterns and service mesh architecture, preventing cascading failures during peak traffic events (Black Friday: 8x normal load).

Minneapolis | October 2017 — May 2018

Orchestrated enterprise-scale data migration of 10M+ training document records from legacy Oracle systems using Spring Batch, reducing processing time by 60%.
Developed Angular-based learning management platform supporting 5K+ internal users with course tracking, certification management, and compliance reporting.
Implemented OAuth 2.0 authentication layer across 6 microservices, securing API access for 50+ client applications.

Fort Lauderdale | December 2016 — September 2017

Architected configurable Angular framework enabling business users to generate custom web forms through JSON configuration, reducing time-to-market from 6 weeks to 3 days.
Implemented responsive design system supporting seamless experience across desktop, tablet, and mobile devices.
Established agile development practices, improving team velocity by 40% and reducing production bug escape rate from 18% to 4%.

Bangalore | August 2012 — December 2016

Architected and delivered enterprise risk assessment platform for consumer lending, processing credit evaluations for 80+ financial institutions and supporting $3B+ in annual transactions.
Led technical modernization initiative introducing Angular and RESTful services to legacy Java Struts application, reducing page load times by 65%.
Mentored team of 6 junior developers on Java EE patterns, Spring Framework, and Angular development, with 4 mentees promoted to senior roles within 18 months.
Delivered 15+ features across 8 quarterly releases with 95% on-time delivery rate.

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